Known Issues Status Update

**ennui** · October 23rd, 2009, 04:29 PM

Last update: Update 11/16, 7:10pm CST

11/16: An update has been released for the PC version of Borderlands. For information on how to obtain the update and for information about the fixes it contains, view this thread: http://gbxforums.gearboxsoftware.com...ad.php?t=87198

The first patch for the 360 and PS3 versions is being released 10/30 - jump to this post for patch notes

Thank you all for using this forum to report any technical issues you’ve experienced while playing Borderlands! We’ve been working hard since release to investigate the reported issues, and would like to use this post to keep you all updated on the status of commonly reported issues. Some of these issues can be solved with workarounds, and others have been identified but will need additional time before they can be addressed.

If you are experiencing any issue that is not listed here, please do make a thread in this forum about it and provide as much information as you can so we can begin investigating it!

Solved Issues – these issues should no longer occur

Issue: PSN friends list not functioning properly
Status: Fixed!
Verified Solution: As of 10/20/09, an update with a hot fix for this issue has been applied already on the back-end, user doesn’t have to do anything for this to function properly now – just play the game!
Update: We have received some information that this is not working for all players and is still affecting a small subset. We are attempting to find the source of the continuing problem for these users

Issue: PSN server browser takes a long time to populate server list
Status: Fixed!
Verified Solution: As of 10/22/09, an update with a hot fix for this issue has been applied already on the back-end, user doesn’t have to do anything for this to function properly now – just play the game!

Issue: PC locking up when accessing server browser
Status: Fixed!
Solution: A hotfix for this issue has been discovered and is being applied. This hotfix is invisible – users don’t have to do anything for this to function properly. You should not experience this problem beyond 10/28

Issue: Lilith's Phase Strike not functioning as intended
Status: Fixed!This has been addressed via update for all platforms

Issue: PC voice chat does not support volume control
Status: Fixed! This issue is fixed in update 1.0.1

Issue: Claptrap gets stuck during the introduction (~ within first 10 minutes of game) and will not progress
Status: Fixed! As of update 1.0.1, this is fixed on all platforms

Issues with fixes pending deployment

These issues have been solved by our engineers, and the fixes for them are awaiting deployment in an upcoming update. They will be addressed as soon as possible.

Issue: some items have more attributes than the item card is capable of displaying
Status: a fix to display the five intended lines is pending deployment. This is solved on the PC as of 11/16

Issue: Players are able to call more than one bloodwing at a time
Status: a fix has been found and is pending deployment

Issue: weapon proficiencies disappear upon leaving a co-op game
Status: A solution for this problem has been discovered and a fix is pending This is solved on the PC as of 11/16

Issue: PC: players could edit inventory size in the .ini and affect clients
Status: a fix has been found and is pending deployment

Issue: (360, PS3) Users level 25+ finding only low level games
Status: A solution for this problem has been discovered and a fix is pending

Issue: Aim-assist does not toggle on and off properly
Status: A solution to this problem has been found and a fix is pending!

Issue: Lilith's "Silent Resolve" skill is not functioning as intended on the 360 or PS3
Status: A solution for this problem has been found and a fix is pending deployment.

Known Workarounds – we have identified some workarounds that might help you with a few issues. NOTE: These are immediate, short term workarounds. These are not final solutions, but are procedures you can use if you experience a problem instead of waiting for an update. They are not guaranteed to work, but might help you solve your problem.

Issue: PC players experiencing difficulty connecting to multiplayer games
Solution: You need to do a few things if you are experiencing this problem:

The host must have these four ports forwarded:
7777 (TCP/UDP)
28900 (TCP)
27900 (UDP)
28910 (TCP).
You can find out how to do this at http://www.portforward.com/.
All players need to allow the game in the Windows Firewall, whether you have forwarded ports or not. You can learn more about how to do this here: http://www.microsoft.com/windowsxp/u...nfirewall.mspx.

If this does not work for you and you have followed all the instructions, jump to this post to view a link to some unsupported, unofficial user-found workarounds: http://gbxforums.gearboxsoftware.com...86&postcount=3
Status: a solution to NAT and connectivity problems for many users has been found and is pending deployment.

Issue: trouble installing the game on the PC
Workaround: http://gbxforums.gearboxsoftware.com...8&postcount=25 Note: this workaround requires registry editing, please do not do this if you aren't comfortable editing your registry. Please also view this thread for more installation help: http://gbxforums.gearboxsoftware.com...ad.php?t=82240
Status: This issue is being investigated

Issue: PS3 - microphone lag, choppy or altered audio
Workaround: Change your headset output to your television, this may help alleviate the problem
Status: A potential fix has been found and is being tested

Issue: Some achievements and trophies fail to unlock
Verified Workaround: Complete the achievement or trophy objectives with a new character (verified work-around played off-line).
Status: A solution has been found for this issue and is pending deployment

Issue: User is signed out of PSN when starting a single player game, or periodically throughout play
Verified Workaround: Sign back into PSN after the disconnect
Status: Issue is under investigation.

Issue: Digital audio skips or stutters
Verified Workaround: Do not use digital audio output. This is not a permanent solution, but should clear up audio issues in the interim. Make sure your PS3 is updated by performing a system update check!
Status: A fix for this issue has been verified and is pending deployment

Issue: The "Find Steele" mission is not completable if the cutscene or credits are interrupted
Workaround: Do not shut down the console or quit the game during the cutscene or credits
Status: A fix has been found for this issue and is pending deployment

Issue: The PC version isn't saving
Workaround: you have installed the game to a non-standard partition or have changed your default documents folder location. Try reinstalling to a standard partition or restore your default documents folder.

Issues Under Investigation – we are investigating the cause of and solutions to the following known issues. If you have experienced one of these issues, please create a thread with detailed information to help our developers and QA team identify and correct the issue.

PS3 only

Issue: (PS3) The console freezes during play
Frequency: Low
Status: The cause of this problem is being investigated

Issue: (PS3) Error codes displayed when attempting to sign into multiplayer
Frequency: Low
Status: The cause of this problem is being investigated

Issue: (PS3) Frame rate drops in a game with 3+ players
Frequency: Moderate
Status: The cause of this problem is being investigated

PC

Issue: PC users experience a "General protection fault" error
Frequency: Low
Status: This issue is being investigated

Issue: PC players, while in multiplayer, sometimes lose the ability to save
Status: A potential fix has been found for this issue and it is being tested

Issue: Inconsistent use of mouse/keyboard controls to access PC menus
Stats: This issue is being investigated

issue: PC - mouse sensitivity adjustment does not affect movement in menus
status: this issue is under investigation

All Platforms

Issue: Skill points or items disappear, or skill points are gained, usually after a multiplayer game
Frequency: client-side, moderate
Status: A potential fix has been found for this issue and it is being tested. As of update 1.0.1 on 11/16, PC users who experience skill point loss will regain the points

Issue: Save file is corrupted
Frequency: Very Low
Status: A fix is being investigated. Back up your saves periodically to minimize this issue's impact.

Issue: No buff icon displayed for Brick's "payback" skill
Status: under investigation

If you are experiencing an issue that is not listed here, please contact our support team through the web-form found on the contact page of our website or you may make a thread about it and provide us with as much information as possible! I will update this list as often as I can with new issues that are being investigated. Thank you for your patience and for helping us solve these issues by reporting them!

**ennui** · October 27th, 2009, 10:53 AM

Updated with a few PC issues I've received word are actively being worked on. Will update with more later today! Also creating a troubleshooting and tips guide.

**ennui** · October 27th, 2009, 05:06 PM

Update 10/27, 3:55 PM CST

Workaround for multiplayer connection problems on PC:

-Issue: PC players experiencing difficulty connecting to multiplayer games
-Workaround: You need to do a few things if you are experiencing this problem:

The host must have these four ports forwarded:
7777 (TCP/UDP)
28900 (TCP)
27900 (UDP)
28910 (TCP).
You can find out how to do this at http://www.portforward.com/.
All players need to allow the game in the Windows Firewall, whether you have forwarded ports or not. You can learn more about how to do this here: http://www.microsoft.com/windowsxp/u...nfirewall.mspx.

Please check the user-found troubleshooting thread for further workarounds: http://gbxforums.gearboxsoftware.com...ad.php?t=79770 These are not officially supported but might work for you.

Known Issues:

-Issue: PC version locks up in server browser
-Status: The cause of this issue has been identified and a solution is being investigated

-Issue: PC users experience a "General protection fault" error
-Status: This issue is being investigated

-Issue: Some achievements and trophies are not unlocking as intended
-Status: A solution has been identified for this issue

-Issue: The "Find Steele" mission is not completable if the cutscene is interrupted
-Status: This issue is being investigated
-Workaround: Do not shut down the console or quit the game during the cutscene

**ennui** · October 28th, 2009, 01:02 AM

Update 10/28, 1:01 AM CST

Quick update tonight to link to a post from a developer about a workaround for PC Installer issues. NOTE: this workaround is pretty technical and requires registry editing, so please only do it if you are comfortable doing this kind of troubleshooting.

-Issue: trouble installing the game
-Status: This issue is being investigated
-Workaround: http://gbxforums.gearboxsoftware.com...8&postcount=25

**ennui** · October 28th, 2009, 12:41 PM

Update 10/28, 12:41PM CST

Fixes:
-Issue: PC locking up when accessing server browser
-Status: Fixed!
-Solution: A hotfix for this issue has been discovered and is being applied. This hotfix is invisible – users don’t have to do anything for this to function properly. You should not experience this problem beyond 10/28.

Known Issues:
-Issue: (360, PS3) Users level 25+ finding only low level games
-Status: A solution for this problem has been discovered and a fix is pending

**ennui** · October 28th, 2009, 05:19 PM

Update 10/28, 5:15PM CST

PS3
-Issue: Digital audio skips or stutters
-Status: This issue is being tested to determine the cause.
-Verified Workaround: Do not use digital audio output. This is not a permanent solution, but should clear up audio issues in the interim. Make sure your PS3 is updated by performing a system update check!

**ennui** · October 29th, 2009, 01:37 PM

Update: 10/29, 1:40PM CST

-Issue: Lilith's Phase Strike not functioning as intended
-Frequency: n/a, all users
-Status: A fix has been discovered

-Issue: weapon proficiencies disappear
-Frequency: Client side common
-Status: A solution for this problem has been discovered and a fix is pending

If you have experienced the issue where skills, skill points, or inventory items are lost, please post a thread explaining what was you were doing when it occurred. If you can provide steps that consistently reproduce this problem, please inform us! In the meantime, please back up your saves whenever possible!

**ennui** · October 29th, 2009, 05:54 PM

Update: 10/29, 5:50PM CST

known issues:
-Issue: The PC version isn't saving
-Workaround: you have installed the game to a non-standard partition or have changed your default documents folder location. Try reinstalling to a standard partition or restore your default documents folder.

-Issue: PC voice chat does not support volume control
-Status: This issue has been resolved and is pending deployment

The PS3 and 360 versions will begin receiving a patch tomorrow, 10/30.
View the XBOX 360 patch notes
View the PS3 patch notes

All platforms will receive fixes as we are able to deploy them! This is not the end of our support - we wanted to get the fixes we already have out as quickly as possible.

**ennui** · October 30th, 2009, 12:50 PM

Update 10/30, 12:50pm CST

Issue: Aim-assist does not toggle on and off properly (360/PS3)
Frequency: Low
Status: A solution to this problem has been found and a fix is pending!

**ennui** · October 30th, 2009, 06:28 PM

Update 10/30, 6:30pm CST

Known issues:
-Issue: Lilith's "Silent Resolve" skill is not functioning as intended on the 360 or PS3
-Status: This issue is under investigation

October 23rd, 2009, 04:29 PM	#1
ennui softy loving parent, a fun time is a great time Join Date: May 2005 Location: Dallas, TX Posts: 4,843	Known Issues Status Update Last update: Update 11/16, 7:10pm CST 11/16: An update has been released for the PC version of Borderlands. For information on how to obtain the update and for information about the fixes it contains, view this thread: http://gbxforums.gearboxsoftware.com...ad.php?t=87198 The first patch for the 360 and PS3 versions is being released 10/30 - jump to this post for patch notes Thank you all for using this forum to report any technical issues you’ve experienced while playing Borderlands! We’ve been working hard since release to investigate the reported issues, and would like to use this post to keep you all updated on the status of commonly reported issues. Some of these issues can be solved with workarounds, and others have been identified but will need additional time before they can be addressed. If you are experiencing any issue that is not listed here, please do make a thread in this forum about it and provide as much information as you can so we can begin investigating it! Solved Issues – these issues should no longer occur Issue: PSN friends list not functioning properly Status: Fixed! Verified Solution: As of 10/20/09, an update with a hot fix for this issue has been applied already on the back-end, user doesn’t have to do anything for this to function properly now – just play the game! Update: We have received some information that this is not working for all players and is still affecting a small subset. We are attempting to find the source of the continuing problem for these users Issue: PSN server browser takes a long time to populate server list Status: Fixed! Verified Solution: As of 10/22/09, an update with a hot fix for this issue has been applied already on the back-end, user doesn’t have to do anything for this to function properly now – just play the game! Issue: PC locking up when accessing server browser Status: Fixed! Solution: A hotfix for this issue has been discovered and is being applied. This hotfix is invisible – users don’t have to do anything for this to function properly. You should not experience this problem beyond 10/28 Issue: Lilith's Phase Strike not functioning as intended Status: Fixed!This has been addressed via update for all platforms Issue: PC voice chat does not support volume control Status: Fixed! This issue is fixed in update 1.0.1 Issue: Claptrap gets stuck during the introduction (~ within first 10 minutes of game) and will not progress Status: Fixed! As of update 1.0.1, this is fixed on all platforms Issues with fixes pending deployment These issues have been solved by our engineers, and the fixes for them are awaiting deployment in an upcoming update. They will be addressed as soon as possible. Issue: some items have more attributes than the item card is capable of displaying Status: a fix to display the five intended lines is pending deployment. This is solved on the PC as of 11/16 Issue: Players are able to call more than one bloodwing at a time Status: a fix has been found and is pending deployment Issue: weapon proficiencies disappear upon leaving a co-op game Status: A solution for this problem has been discovered and a fix is pending This is solved on the PC as of 11/16 Issue: PC: players could edit inventory size in the .ini and affect clients Status: a fix has been found and is pending deployment Issue: (360, PS3) Users level 25+ finding only low level games Status: A solution for this problem has been discovered and a fix is pending Issue: Aim-assist does not toggle on and off properly Status: A solution to this problem has been found and a fix is pending! Issue: Lilith's "Silent Resolve" skill is not functioning as intended on the 360 or PS3 Status: A solution for this problem has been found and a fix is pending deployment. Known Workarounds – we have identified some workarounds that might help you with a few issues. NOTE: These are immediate, short term workarounds. These are not final solutions, but are procedures you can use if you experience a problem instead of waiting for an update. They are not guaranteed to work, but might help you solve your problem. Issue: PC players experiencing difficulty connecting to multiplayer games Solution: You need to do a few things if you are experiencing this problem: The host must have these four ports forwarded: 7777 (TCP/UDP) 28900 (TCP) 27900 (UDP) 28910 (TCP). You can find out how to do this at http://www.portforward.com/. All players need to allow the game in the Windows Firewall, whether you have forwarded ports or not. You can learn more about how to do this here: http://www.microsoft.com/windowsxp/u...nfirewall.mspx. If this does not work for you and you have followed all the instructions, jump to this post to view a link to some unsupported, unofficial user-found workarounds: http://gbxforums.gearboxsoftware.com...86&postcount=3 Status: a solution to NAT and connectivity problems for many users has been found and is pending deployment. Issue: trouble installing the game on the PC Workaround: http://gbxforums.gearboxsoftware.com...8&postcount=25 Note: this workaround requires registry editing, please do not do this if you aren't comfortable editing your registry. Please also view this thread for more installation help: http://gbxforums.gearboxsoftware.com...ad.php?t=82240 Status: This issue is being investigated Issue: PS3 - microphone lag, choppy or altered audio Workaround: Change your headset output to your television, this may help alleviate the problem Status: A potential fix has been found and is being tested Issue: Some achievements and trophies fail to unlock Verified Workaround: Complete the achievement or trophy objectives with a new character (verified work-around played off-line). Status: A solution has been found for this issue and is pending deployment Issue: User is signed out of PSN when starting a single player game, or periodically throughout play Verified Workaround: Sign back into PSN after the disconnect Status: Issue is under investigation. Issue: Digital audio skips or stutters Verified Workaround: Do not use digital audio output. This is not a permanent solution, but should clear up audio issues in the interim. Make sure your PS3 is updated by performing a system update check! Status: A fix for this issue has been verified and is pending deployment Issue: The "Find Steele" mission is not completable if the cutscene or credits are interrupted Workaround: Do not shut down the console or quit the game during the cutscene or credits Status: A fix has been found for this issue and is pending deployment Issue: The PC version isn't saving Workaround: you have installed the game to a non-standard partition or have changed your default documents folder location. Try reinstalling to a standard partition or restore your default documents folder. Issues Under Investigation – we are investigating the cause of and solutions to the following known issues. If you have experienced one of these issues, please create a thread with detailed information to help our developers and QA team identify and correct the issue. PS3 only Issue: (PS3) The console freezes during play Frequency: Low Status: The cause of this problem is being investigated Issue: (PS3) Error codes displayed when attempting to sign into multiplayer Frequency: Low Status: The cause of this problem is being investigated Issue: (PS3) Frame rate drops in a game with 3+ players Frequency: Moderate Status: The cause of this problem is being investigated PC Issue: PC users experience a "General protection fault" error Frequency: Low Status: This issue is being investigated Issue: PC players, while in multiplayer, sometimes lose the ability to save Status: A potential fix has been found for this issue and it is being tested Issue: Inconsistent use of mouse/keyboard controls to access PC menus Stats: This issue is being investigated issue: PC - mouse sensitivity adjustment does not affect movement in menus status: this issue is under investigation All Platforms Issue: Skill points or items disappear, or skill points are gained, usually after a multiplayer game Frequency: client-side, moderate Status: A potential fix has been found for this issue and it is being tested. As of update 1.0.1 on 11/16, PC users who experience skill point loss will regain the points Issue: Save file is corrupted Frequency: Very Low Status: A fix is being investigated. Back up your saves periodically to minimize this issue's impact. Issue: No buff icon displayed for Brick's "payback" skill Status: under investigation If you are experiencing an issue that is not listed here, please contact our support team through the web-form found on the contact page of our website or you may make a thread about it and provide us with as much information as possible! I will update this list as often as I can with new issues that are being investigated. Thank you for your patience and for helping us solve these issues by reporting them! Last edited by ennui; November 17th, 2009 at 12:28 PM.

October 27th, 2009, 10:53 AM	#2
ennui softy loving parent, a fun time is a great time Join Date: May 2005 Location: Dallas, TX Posts: 4,843	Re: Known Issues Status Update Updated with a few PC issues I've received word are actively being worked on. Will update with more later today! Also creating a troubleshooting and tips guide.

October 27th, 2009, 05:06 PM	#3
ennui softy loving parent, a fun time is a great time Join Date: May 2005 Location: Dallas, TX Posts: 4,843	Re: Known Issues Status Update Update 10/27, 3:55 PM CST Workaround for multiplayer connection problems on PC: -Issue: PC players experiencing difficulty connecting to multiplayer games -Workaround: You need to do a few things if you are experiencing this problem: The host must have these four ports forwarded: 7777 (TCP/UDP) 28900 (TCP) 27900 (UDP) 28910 (TCP). You can find out how to do this at http://www.portforward.com/. All players need to allow the game in the Windows Firewall, whether you have forwarded ports or not. You can learn more about how to do this here: http://www.microsoft.com/windowsxp/u...nfirewall.mspx. Please check the user-found troubleshooting thread for further workarounds: http://gbxforums.gearboxsoftware.com...ad.php?t=79770 These are not officially supported but might work for you. Known Issues: -Issue: PC version locks up in server browser -Status: The cause of this issue has been identified and a solution is being investigated -Issue: PC users experience a "General protection fault" error -Status: This issue is being investigated -Issue: Some achievements and trophies are not unlocking as intended -Status: A solution has been identified for this issue -Issue: The "Find Steele" mission is not completable if the cutscene is interrupted -Status: This issue is being investigated -Workaround: Do not shut down the console or quit the game during the cutscene Last edited by ennui; October 27th, 2009 at 05:56 PM.

October 28th, 2009, 01:02 AM	#4
ennui softy loving parent, a fun time is a great time Join Date: May 2005 Location: Dallas, TX Posts: 4,843	Re: Known Issues Status Update Update 10/28, 1:01 AM CST Quick update tonight to link to a post from a developer about a workaround for PC Installer issues. NOTE: this workaround is pretty technical and requires registry editing, so please only do it if you are comfortable doing this kind of troubleshooting. -Issue: trouble installing the game -Status: This issue is being investigated -Workaround: http://gbxforums.gearboxsoftware.com...8&postcount=25 Last edited by ennui; October 28th, 2009 at 01:03 AM.

October 28th, 2009, 12:41 PM	#5
ennui softy loving parent, a fun time is a great time Join Date: May 2005 Location: Dallas, TX Posts: 4,843	Re: Known Issues Status Update Update 10/28, 12:41PM CST Fixes: -Issue: PC locking up when accessing server browser -Status: Fixed! -Solution: A hotfix for this issue has been discovered and is being applied. This hotfix is invisible – users don’t have to do anything for this to function properly. You should not experience this problem beyond 10/28. Known Issues: -Issue: (360, PS3) Users level 25+ finding only low level games -Status: A solution for this problem has been discovered and a fix is pending Last edited by ennui; October 28th, 2009 at 12:44 PM.

October 28th, 2009, 05:19 PM	#6
ennui softy loving parent, a fun time is a great time Join Date: May 2005 Location: Dallas, TX Posts: 4,843	Re: Known Issues Status Update Update 10/28, 5:15PM CST PS3 -Issue: Digital audio skips or stutters -Status: This issue is being tested to determine the cause. -Verified Workaround: Do not use digital audio output. This is not a permanent solution, but should clear up audio issues in the interim. Make sure your PS3 is updated by performing a system update check! Last edited by ennui; October 28th, 2009 at 05:24 PM.

October 29th, 2009, 01:37 PM	#7
ennui softy loving parent, a fun time is a great time Join Date: May 2005 Location: Dallas, TX Posts: 4,843	Re: Known Issues Status Update Update: 10/29, 1:40PM CST -Issue: Lilith's Phase Strike not functioning as intended -Frequency: n/a, all users -Status: A fix has been discovered -Issue: weapon proficiencies disappear -Frequency: Client side common -Status: A solution for this problem has been discovered and a fix is pending If you have experienced the issue where skills, skill points, or inventory items are lost, please post a thread explaining what was you were doing when it occurred. If you can provide steps that consistently reproduce this problem, please inform us! In the meantime, please back up your saves whenever possible!

October 29th, 2009, 05:54 PM	#8
ennui softy loving parent, a fun time is a great time Join Date: May 2005 Location: Dallas, TX Posts: 4,843	Re: Known Issues Status Update Update: 10/29, 5:50PM CST known issues: -Issue: The PC version isn't saving -Workaround: you have installed the game to a non-standard partition or have changed your default documents folder location. Try reinstalling to a standard partition or restore your default documents folder. -Issue: PC voice chat does not support volume control -Status: This issue has been resolved and is pending deployment The PS3 and 360 versions will begin receiving a patch tomorrow, 10/30. View the XBOX 360 patch notes View the PS3 patch notes All platforms will receive fixes as we are able to deploy them! This is not the end of our support - we wanted to get the fixes we already have out as quickly as possible. Last edited by ennui; October 29th, 2009 at 05:58 PM.

October 30th, 2009, 12:50 PM	#9
ennui softy loving parent, a fun time is a great time Join Date: May 2005 Location: Dallas, TX Posts: 4,843	Re: Known Issues Status Update Update 10/30, 12:50pm CST Issue: Aim-assist does not toggle on and off properly (360/PS3) Frequency: Low Status: A solution to this problem has been found and a fix is pending!

October 30th, 2009, 06:28 PM	#10
ennui softy loving parent, a fun time is a great time Join Date: May 2005 Location: Dallas, TX Posts: 4,843	Re: Known Issues Status Update Update 10/30, 6:30pm CST Known issues: -Issue: Lilith's "Silent Resolve" skill is not functioning as intended on the 360 or PS3 -Status: This issue is under investigation

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